职位描述
This position is concerned with over-all operation of Housekeeping and Laundry and coordinating with all related department mainly Food & Beverage, Front Office and Engineering. 本岗位负责客房部和洗衣房的所有部门的运营，并且协调餐饮部、前厅部及工程部等其它部门。
1.To direct the activities of Housekeeping daily operation to maintain and improve high cleaning standard of guestrooms and public areas as well as courteous service to guest. 指导监督客房部每天的运营，保证客房和公共区域都达到清洁标准以及所有员工的对客服务水准。
2.To establish the skills analysis manual for all the team member in Housekeeping Department. 亲自为本部门的所有员工制定职业技能分析。
3.To administrate the hiring and handle the resignation, rewards, reprimand of all the team member in Housekeeping and Laundry Departments in consulting with Personnel Office. 与人事部门配合，执行对本部门员工的雇佣解聘、薪金奖励及罚金制度。
4.To establish standard of cleanliness for all the area under his / her control. 确保所有区域都达到了清洁标准。
5.To institute working rules and practices to meet these standard. 建立一系列工作标准并且使员工达到标准要求。
6.To establish training program, methods and procedures for development of employees. 为员工制订设计培训计划、方法及步骤。
7.With the assistance of subordinates, to supervise team member of Floor Supervisors, Room attendants both in public area and guest rooms. Linen room attendants, Seamstresses, Carpet men, Order Takers, Clerks and Laundry Workers. 在助手的协助下，监督楼层主管、楼层服务员、布草房员工、缝纫工清洁工、定货员、文员及洗衣房员工的正常工作。
8.To balance team member working schedule to meet peak and slack periods and maintain a close payroll control. 平衡协调淡旺季的员工工作安排，维持控制工资成本。